RESOLVED: Intermittent Issues with On-Campus Phone Calls

Update, 3/1: Our vendor reports that all issues should now be resolved and that phone connections should be back to normal. Please don’t hesitate to reach out to the Help Desk with any further issues or questions.


Some community members have reported having trouble while making and receiving calls to their College phones. While all calls appear to be going through, some people report experiencing clicking noises or choppy or garbled phone connections. LITS is actively working with our telephone vendors on the issue, but there is currently no ETA for a fix. Thank you for your patience while we work through this issue.

Please reach out to the Help Desk with any questions: help@brynmawr.edu, 610-526-7440.

Reminder: Tips to Avoid E-ZBorrow Delays

In December, the E-ZBorrow interlibrary loan system has switched to new software.  Here’s a reminder of some important tips to help you avoid delays:

  • When searching for a book, if you get more than one correct hit, please click on the title of the book to see how many libraries within E-ZBorrow own that book, and pick the result that is owned by the most libraries.
    • Results which say “Located: Multiple Libraries” are better choices than those that have a single university name next to “Located.”
    • Choosing results owned by multiple libraries allows the system to automatically move on to other libraries if the first library queried does not have the book, which reduces response time and the need to resubmit requests.
  • Once you have chosen a result and clicked the “Request” button, you will be asked to “Select Home Institution” from a drop down list: be sure to choose Bryn Mawr.
  • Your “barcode” is the number below the actual barcode in the lower-right hand corner of your OneCard. Your barcode begins with 2179600; be sure to enter all 14 digits.
    • Do not use the number immediately below your picture; this is your college ID number.

Eventually, we expect that only one hit for each item will appear regardless of how many libraries own it, and that you will be able to use your Bryn Mawr username and password to log into the system. We appreciate your patience while these enhancements are developed, and apologize for the inconvenience.

If you have any questions, please contact us at bmcill@brynmawr.edu.

Brief Canon Printing Outage, TODAY (1/18) 1pm

In order to troubleshoot an issue with printing from Macs to Canon printers, LITS will need to restart the our Canon print servers at 1pm. During this time, there will be a very interruption to printing to Canons. The outage will last less than 10 minutes.

Thank you for your patience while we troubleshoot this issue.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.