Author: Katie Surkin

Warning: New Phishing Message

Please be aware of recent attempts to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled “Brynmawr Notification” that tells community members that incoming email was blocked and prompts them to click a button to “Release pending messages”. This messages and others like it are a scam.

Do not click links or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Network Unavailable in Brecon (Wednesday, 8/24)

UPDATE: The wireless network is again available in Brecon. Thank you for your patience while we resolved the issue.

The wireless network is currently unavailable in Brecon. LITS staff are working to resolve the issues and restore connecti8/4vity as soon as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: No WiFi on Athletics Field TODAY, 8/24

Update: WiFi service on the Athletics Field has been restored. Please report any lingering problems to the Help Desk.

LITS needs to perform necessary maintenance on the networking equipment in the Owls Nest. While this work is being done, there will be no wireless access on the athletics field. We will have the network back up as quickly as we are able. We apologize in advance for any inconvenience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Network Unavailable in Erdman and Rhoads Dorms (Saturday, 8/13)

Update, Sun. 8/14: The network is again available in both Erdman and Rhoads. Please report any oddities or lingering issues to the Help Desk.

Due to some equipment problems following the campus power outage, the wireless network is unavailable in both Erdman and Rhoads. LITS staff are working to resolve the issues and restore connectivity as soon as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

New Look and Branding for Pulse Secure

Recently, the Pulse Secure App and Client has been purchased by the company Ivanti. As such, community members will notice changes to the branding, look, and feel of their app and desktop clients as updates are made by the new company. As recently as last night, updates to the mobile app became available for Android and iOS clients and anyone who updates will see the new icon and branding.

If you have any questions about this change or about the new look and feel of the app, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Emergency Listserv Server Maintenance, 2pm TODAY July 13

UPDATE, 2:20pm: The server has been restarted and listservs are available again. Thank you for your patience while we completed this necessary work.

Starting at 2pm today, July 13th, LITS will need to restart the server that controls our campus listservs (Mailman). While this work is performed, community members will not be able to email campus listservs or log in to Mailman. We expect the outage to last approximately 30 minutes.

Please contact the Help Desk with any questions or concerns: 610-526-7440 or help@brynmawr.edu

RESOLVED: Helfarian Internet Outage: June 6, 2022

Update, 8:13pm: Internet service in Helfarian has been restored. Thank you for your patience. Please report any issues to the Help Desk.

This evening, a piece of equipment failed and Helfarian is currently without internet access. LITS is working to find a replacement for the equipment and restore service as soon as possible. We apologize any inconvenience.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

Change to EZBorrow Login Method

Great news! Starting today, community members will now use their College username and password to login to and request books from EZborrow rather than their OneCard barcode. Please note that you will also be presented with a Duo prompt after you enter your credentials.

If you have any questions or concerns, please email circulation@brynmawr.edu.

 

RESOLVED: Intermittent Issues with On-Campus Phone Calls

Update, 3/1: Our vendor reports that all issues should now be resolved and that phone connections should be back to normal. Please don’t hesitate to reach out to the Help Desk with any further issues or questions.

Some community members have reported having trouble while making and receiving calls to their College phones. While all calls appear to be going through, some people report experiencing clicking noises or choppy or garbled phone connections. LITS is actively working with our telephone vendors on the issue, but there is currently no ETA for a fix. Thank you for your patience while we work through this issue.

Please reach out to the Help Desk with any questions: help@brynmawr.edu, 610-526-7440.

Reminder: Tips to Avoid E-ZBorrow Delays

In December, the E-ZBorrow interlibrary loan system has switched to new software.  Here’s a reminder of some important tips to help you avoid delays:

  • When searching for a book, if you get more than one correct hit, please click on the title of the book to see how many libraries within E-ZBorrow own that book, and pick the result that is owned by the most libraries.
    • Results which say “Located: Multiple Libraries” are better choices than those that have a single university name next to “Located.”
    • Choosing results owned by multiple libraries allows the system to automatically move on to other libraries if the first library queried does not have the book, which reduces response time and the need to resubmit requests.
  • Once you have chosen a result and clicked the “Request” button, you will be asked to “Select Home Institution” from a drop down list: be sure to choose Bryn Mawr.
  • Your “barcode” is the number below the actual barcode in the lower-right hand corner of your OneCard. Your barcode begins with 2179600; be sure to enter all 14 digits.
    • Do not use the number immediately below your picture; this is your college ID number.

Eventually, we expect that only one hit for each item will appear regardless of how many libraries own it, and that you will be able to use your Bryn Mawr username and password to log into the system. We appreciate your patience while these enhancements are developed, and apologize for the inconvenience.

If you have any questions, please contact us at bmcill@brynmawr.edu.

Brief Canon Printing Outage, TODAY (1/18) 1pm

In order to troubleshoot an issue with printing from Macs to Canon printers, LITS will need to restart the our Canon print servers at 1pm. During this time, there will be a very interruption to printing to Canons. The outage will last less than 10 minutes.

Thank you for your patience while we troubleshoot this issue.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.