Author: Katie Feno

RESOLVED: Unable to Access Adobe Products

Update, 2:45pm: We’re very happy to report that Adobe has resolved the issue and that community members should again be able to access all of their usual Adobe products. Thank you so much for your patience while we worked through this situation.

If you continue to experience issues, please don’t hesitate to reach out to the Help Desk.

This morning, when working with Adobe products, community members started receiving a message stating that “This feature is not included in your current Acrobat license”.

LITS staff have been working with our vendor since receiving the other notices last week and were assured that all of our licenses are in place. We are working with them again now and have indicated that this is a work-stopping issue. We apologize for any inconvenience this has caused and are working to resolve things as quickly as possible.

We will continue to update you as we get more information. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Messages about Adobe Apps Expiring

Starting today, community members may receive a message that their Adobe license has expired. We are currently working with our vendor to resolve this and to ensure that no one loses access.

In the meantime, all Adobe apps should still be functioning as normal. Please feel free to click “OK” on the error message if it pops up.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

UPDATE: New York Times Online Access Restored

As of today, community members are again able to access the New York Times online. In order to activate your account through Bryn Mawr, please follow the instructions here: https://guides.tricolib.brynmawr.edu/nytimes-BMC.

Thank you for your patience while we worked to restore this service.

If you have any questions or concerns, please don’t hesitate to be in touch: library@brynmawr.edu or circulation@brynmawr.edu

New York Times Online Access: Currently Unavailable

Currently, community members’ access to the New York Times online is unavailable. We are working to resolve the issue and restore access as soon as possible, but don’t have a current estimation for when it might again be available. We apologize for any inconvenience.

Please email circulation@brynmawr.edu if you need help finding alternate ways to access specific materials.

RESOLVED: GSSW Network and Phone Service Unavailable (9/6)

Update, 11:45am: The issues with internet and phone service have been resolved and everything should be working as expected. Please report any lingering issues to the Help Desk.

Due to equipment problems, both internet and telephone service is unavailable in the Graduate School of Social Work. We are actively working to diagnose and resolve the issues. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.