Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
Announcements/Updates to the BMC community
LITS will be performing emergency maintenance on Moodle between 7 AM and 8 AM on Wednesday, Jan 17, 2024. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.
Be on the lookout for text messages that appear to come from a BMC community member asking you to purchase gift cards. This is a scam; do not respond in any way.
Phishing scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
Starting late last week, community members began reporting that they were being asked to sign in to their desktop and mobile applications on a much more frequent basis. This is happening with all Office 365 applications, including Teams and Outlook. We are working with the vendor to assess the login settings and make changes to keep them consistent with expected behavior and campus policies. While we are working, you will need to continue to login with your username and password when prompted. We apologize for the inconvenience.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
LITS will be performing an urgent upgrade to our VPN this evening from 8pm -10pm. This upgrade will address a security vulnerability.
When you next log in to the VPN client, you may be prompted to update to a newer version of the client.
Thank you for your patience while we complete this critical maintenance. Please contact the Help Desk with any questions at help@brynmawr.edu or 610-526-7440.
As mentioned previously, yesterday’s routine system maintenance included changes to Office 365 logins. This was a necessary update that affected the appearance of the email and Duo login screens.
This morning, community members may find that they need to log in to all of their mobile and desktop Office 365 applications again (including Outlook and Teams). Once you log in, you will be able to use the apps as normal.
If you use Webmail and use the bookmark link in the browser on your College computer, you may need to update the bookmark before you can sign in. You can also navigate to Webmail by typing “webmail.brynmawr.edu” into your browser.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Update: The outage window for email will be approximately 8pm – 9pm. Thank you for your patience.
Tonight, 1/11, LITS will be performing regular routine system maintenance from 6pm – midnight.
Microsoft Office 365 will be unavailable from 6pm – 7pm. All Office 365 services, including email, calendar, OneDrive, and Teams, will be affected.
During this outage, LITS will be working with a vendor to perform a necessary upgrade to Microsoft’s authentication service. After the upgrade, the login screen will look slightly different.
If you have any questions about this upgrade or the login screen, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
LITS will be performing emergency maintenance on Moodle between 7 AM and 8 AM on Monday, Jan 8, 2024. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight.
2024 Schedule:
Jan 11, 25
Feb 15, 29
Mar 14, 28
Apr 11, 25
Jun 13, 27
Jul 11, 25
Aug 15, 29
Sept 12, 26
Oct 10, 24
Nov 14, 21
LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.
LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.
The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.
Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
This evening (12/11) LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption. Thank you for your patience while we perform this necessary work.
Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.
Apple and Google have released security updates for some new zero-day vulnerabilities that have been discovered. Though these updates will be automatically pushed by Apple and Google as devices are rebooted and browsers are restarted, it’s crucial for all community members to allow these updates to go through by restarting their browsers and rebooting their devices.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.