Category: Announcements

Announcements/Updates to the BMC community

Moodle Maintenance: Thursday, March 14

LITS will be performing maintenance on Moodle between 7 AM and 8 AM on Thursday, March 14, 2024. The upgrade will address security vulnerabilities and functionality updates, and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

A new look for Duo: Starting 3/14

Reminder: The transition to Duo Universal Prompt starts on Thursday, 3/14! You will see changes throughout the week and the process will be completed by Thursday, 3/21.

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LITS is excited to announce that we will be moving to Duo Universal Prompt starting Thursday, 3/14, and continuing the process through Thursday, 3/21.

Why?  

We want Duo to be as user-friendly as possible, and this next-generation authentication experience will streamline the way we use Duo. 

How does this affect me?  

No action is required on your part! Starting Thursday, 3/14, you will notice that Duo’s appearance has changed. It will start with Bionic and then move to email and other College sites as the week progresses. Please continue to use Duo as you normally do! 

What is changing?  

The updated authentication prompt is designed to provide a streamlined authentication experience that feels simple and fast. Changes you can expect to see in the Duo Universal Prompt are: 

  • Updated visual appearance: The Universal Prompt has been visually redesigned with a simplified interface. 
  • Last-used authentication method: The Universal Prompt will remember your last-used authentication method (e.g. Duo Push, security key, Call Me, etc.) and displays that option by default. You can still access other available login methods when you click “Other options.” 
  • Automatic Duo Push: Once you land on the Universal Prompt, it will automatically send a Duo Push to your device without needing to click a button (if you use Duo Push). 
  • Support for more languages: The Universal Prompt supports English, Spanish, French, German, and Japanese. The prompt interface will use your browser or OS language settings to determine your preferred language. 
Questions? 

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440!

REMINDER: Scheduled Phone System Maintenance March 13th 8am – 12pm

As a reminder, on March 13th, LITS will be performing a necessary upgrade to the phone system from 8am – 12pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.

Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Moodle Unavailable, 3/9

UPDATE, 7:10pm: Moodle is available once again. Please report any lingering issues to the Help Desk.

Moodle is currently unavailable and community members are unable to reach the homepage and login. LITS is actively investigating the issue and will work to resolve things as quickly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Reminder: Password Reset Site Upgrade Tomorrow (3/8)

Reminder: Upgrades to the College’s account management system start at 1pm tomorrow (Friday, 3/8). Password resets will be unavailable from 1pm Friday (3/8) – 9am Monday (3/11).

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have any questions!

LITS is pleased to announce that, on Friday (3/8), we will be upgrading the system that creates and provisions College accounts. Most of the work will happen behind the scenes, but there are some important things for all community members to be aware of: 

  • MFA (Multifactor Authentication) required: When community members log in to change their password, they will also need to authenticate via Duo.  
  • New look and feel: While the site will largely function the same and allow community members to change their password as needed, it will no longer direct to a Haverford web page. In addition, things will be in different places than you’re used to, so please feel free to login and take a look around. 

Logging into accounts at both Bryn Mawr and Haverford?  

If you use your College credentials to login to accounts at both Bryn Mawr and Haveford, this change will mean that you will now have a one password for all of your Bryn Mawr accounts and a separate password for all of your Haverford accounts. 

As always, please don’t hesitate to contact the Help Desk if you have any questions or concerns: help@brynmawr.edu or 610-526-7440 

 

Haverford Students Unable to Use Remote Software

Recently, Haverford students have reported issues when trying to connect to Apporto or LabStats, the software used to access Bryn Mawr licensed software from off-campus. We are actively working with the vendors to diagnose and resolve the issue, but don’t have an ETA as to when access will be restored.

While we are working on this issue, Haverford students will need to visit any of the public labs on Bryn Mawr’s campus in order to access the software they might need for classes. We apologize for any inconvenience this causes and thank you for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Apple Security Updates Released for iOS devices (iPhones and iPads)

Apple recently released two security updates for iPhones and iPads. These updates address a recent zero-day exploit and it’s crucial for community members who use Apple devices to run these updates as soon as possible.

For help running updates on your iPhones and iPads or if you have any questions, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

REMINDER: Scheduled Interlibrary Loan (ILL) Maintenance, March 11th – March 17th

ILLiad and interlibrary loan services will be down for maintenance during the week of Spring Break (03/11-03/17). The ILLiad site may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests before March 11, 2024. Functionality should resume by March 18, 2024.

Please reach out to bmcill@brynmawr.edu with any questions or concerns.

Scheduled Phone System Maintenance, March 13th 8am – 12pm

On March 13th, LITS will be performing a necessary upgrade to the phone system from 8am – 12pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.

Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.