Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Category: Announcements
Announcements/Updates to the BMC community
Reminder: ILLiad and Interlibrary Loan Maintenance 6/17 – 6/21
ILLiad and interlibrary loan services will be down for maintenance during the week of 06/17-06/21. The ILLiad website may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests by Thursday June 13, 2024. Any borrowing requests submitted during the maintenance period may disappear and might not be processed. Borrowing requests can start being submitted on Saturday, June 22, but will not be processed until Monday, June 24.
Please reach out to bmcill@brynmawr.edu with any questions or concerns.
Thank you for your patience!
Action Required: Microsoft Outlook Zero-Day Vulnerability
Microsoft has released a security update for a new Outlook zero-day vulnerability. It is critical to update your Office products on Windows devices in a timely manner. Details are still emerging, so all Mac users should check for macOS updates as well as Office App-specific updates as a precaution.
Please contact the Help Desk (help@brynmawr.edu or 610-526-7440) with any questions or concerns.
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Scheduled Ask Athena Maintenance: Friday, June 7th
Ask Athena will be temporarily unavailable starting at 11pm EST on Friday, June 7th, as it undergoes maintenance. This maintenance is expected to take 60 minutes.
Don’t hesitate to send any questions or concerns to the Help Desk at help@brynmawr.edu or 610-526-7440.
ILLiad and Interlibrary Loan Maintenance, 6/17 – 6/21
ILLiad and interlibrary loan services will be down for maintenance during the week of 06/17-06/21. The ILLiad website may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests by Thursday June 13, 2024. Any borrowing requests submitted during the maintenance period may disappear and might not be processed. Borrowing requests can start being submitted on Saturday, June 22, but will not be processed until Monday, June 24.
Please reach out to bmcill@brynmawr.edu with any questions or concerns.
Thank you for your patience!
Phone System Maintenance, Monday 6/3 8am – 12:30pm
On June 3rd, LITS will be performing a necessary upgrade to the phone system from 8am – 12:30pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.
Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.
Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Domain of One’s Own Maintenance Wednesday 5/29
Reclaim Hosting will be performing maintenance on the Domain of One’s Own WordPress shell tomorrow (Wednesday, May 29) between 8:00 AM and 5:00 PM. During this time, users may be temporarily unable to log into their Domain of One’s Own dashboards.
Please contact the helpdesk (610-526-7440 or help@brynmawr.edu) with any questions.
Warning: New Phishing Attempts
Just in time for the holiday, there is a new phishing scam making the rounds. Please be aware of any email asking you to verify or re-verify an account. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms.
Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
- Learn how to recognize scams by completing the Information Security Education Program
- More information: Malware and spam: Phishing emails
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
Action Required: Google Chrome Zero-Day Vulnerability
Google has released a security update for a new zero-day vulnerability. It is critical to update Google Chrome on all Windows and macOS devices in a timely manner.
Please contact the Help Desk (help@brynmawr.edu or 610-526-7440) with any questions or concerns.
Voicemail Unavailable TODAY 5/24 9-11am
Voicemail will be unavailable from 9:00 a.m. until 11:00 a.m. today, May 24.
LITS will be doing necessary maintenance on the phone system during this time.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
RESOLVED: Duo Unavailable
Updated 5/13/24 at 4:15pm:
This issue appears to be resolved for those of us who have been testing, though Duo’s status page still reports some issues with Duo Push. Please let us know if you continue to experience problems using Duo.
Community members are reporting that they are unable to use Duo to authenticate to Bryn Mawr College services.
Reports indicate that this is a pervasive problem not unique to Bryn Mawr.
We will update as we learn more. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.