RESOLVED: Trouble Logging in to Webmail

Update, 9/29: As of early this morning, Microsoft believes they resolved all connection and login issues. If you’re still having trouble, please contact the Help Desk.


Update: The issue appears to be Microsoft-wide and they are investigating and working to resolve it.


This evening, community members have started experiencing issues accessing their email via webmail.brynmawr.edu. We are actively looking in to the issue and trying to identify a cause. Updates will be posted here as they are available.

Email clients and mobile apps appear to be working normally.

If you have any questions, please reach out to the Help Desk: 610-526-7440, help@brynmawr.edu.

Cancelled: Zoom Security Change on September 27

Updated 9/29/20 3:00 pm:

Zoom has cancelled plans to start enabling the waiting room on all meetings that didn’t already have the waiting room enabled or a passcode.


Starting September 27, Zoom will turn on the Waiting Room for any meeting that does have it enabled or require a Passcode. Both are common security settings that help a host control who enters a Zoom meeting and help prevent “Zoombombing.”

This change will only affect you if you host Zoom meetings and have turned off the Waiting Room. If you don’t want Zoom to add the Waiting Room to you meetings, be sure you are requiring a Passcode for them instead. See Zoom’s FAQ for more information.

Turn Private WiFi Addresses (iOS) Off for Best Eduroam Experience

The latest versions of iOS, iPadOS and watchOS include a feature called Private WiFi Addresses. Apple’s intent with this feature is to improve privacy. In our Bryn Mawr environment, the feature adds little to no additional privacy but can complicate network access. For the best experience, we recommend turning this feature off for the eduroam network.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Information Security Education Program Launches 10/1

College community members are responsible for completing Bryn Mawr’s Information Security Education Program during the month of October.  

A refreshed Information Security Education course (via EduRisk) will be available for completion beginning October 1.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440. 

MiCollab “Re-register” Calls

Update 9/15/20: our testing indicates that if you block a “re-register” call from MiCollab, these particular calls stop without preventing real calls from coming in via your Bryn Mawr College extension. This can be used as a workaround until the issue is resolved.


Community members have reported receiving calls from MiCollab that appear to be asking them to “re-register”. These calls are irritating, but they are harmless and can be ignored.

To resolve the issue, LITS will be working with our phone system vendor to do significant upgrade of our MiCollab server, which runs the software for our telephone system. We will be looking for a time to do this when service interruptions and potential delays will have the least impact on the campus community, but this may not be until a semester break. In the meantime, we apologize for the confusion these calls may cause.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

LITS Fall Newsletter: Library study space, Panopto, Children’s Book Exhibition, and more

Sent to faculty, staff, undergraduate, graduate, postbac, and emeriti listservs:

Welcome to the LITS Fall Newsletter!

These messages collect important information and reminders about library and information technology services that are new or different for the fall 2020 semester.

Start here!

Our FAQ is updated regularly with answers to your questions. Wondering about something we haven’t addressed yet? Please don’t hesitate to ask.

Reserve Study Space at Canaday and Carpenter Libraries

Library study space is available by reservation for BiCo students, faculty, and staff! This service will be available when the College is in Level 1 operations. See Tech Docs for instructions.

New in Ed Tech: Getting more out of Panopto

Panopto, Bryn Mawr’s lecture capture system, enables users to quickly record classes, lectures, collect video assignments, and share recorded videos for users to view. Because of the platform’s ability to store large files, faculty can also use Panopto as a video streaming service by uploading video from their devices and sharing it with viewers. Other Panopto features include editing video, adding quizzes, screen recording and captioning.

Learn more by getting an account and visiting our collection of Panopto Tech Docs.

Scanning with Office Lens

Hybrid and remote teaching often require sharing scanned versions of documents such as notes, equations, or other handwritten work. Office Lens offers a secure way to scan and share files while also saving to your Bryn Mawr College OneDrive. See Scanning documents using your smartphone for instructions. 

The Girl’s Own Book: Selections from the Ellery Yale Wood Collection

The Girl’s Own Book exhibition explores the range of books aimed at girls and young women readers from the beginnings of children’s book publishing in the late 18th century, and looks at how children’s books changed in response to transformations in printing technologies and sensibilities and ambitions of young women readers.

View the exhibition online and in the Rare Book Room in Canaday. When the College is in Level 1 operations, up to 10 BiCo community members can visit the gallery at any one time with masks and appropriate social distancing. 

Revamped Information Security Education Program

The College’s Information Security Education Program got a major refresh this year with updated content specific to our higher ed context. Many thanks to the class of 2024 for completing the program before arriving on campus! Faculty and staff can watch for a launch email on October 1. The deadline to complete the program is November 1.

Documenting COVID-19 at Bryn Mawr

Bryn Mawr students, faculty, and staff are encouraged to document their experiences during the COVID-19 outbreak and contribute them to the College Archives. Our goal is to create a community-sourced archive of personal experiences and reactions to the pandemic, one which shows the ways in which we are living now. All members of the Bryn Mawr College community are invited and encouraged to participate.

Seeking Community Feedback

LITS is committed to continually improving our services and offerings and the ways in which the community experiences those services. From time to time, you’ll receive a very short survey after you’ve reached out for support from LITS. You’ll also start seeing links to a feedback form pop up in the signatures of LITS staff members. We’d love to hear from you.

As always, please reach out to library@brynmawr.edu or help@brynmawr.edu with any questions. We’re working collaboratively through these channels to assess needs, track requests, and provide consultation in ongoing ways.

Zoom Cloud Recording Processing Delays

Zoom is reporting cloud recording processing delays.

Processing time, or the delay between when a meeting ends and when it is available online for viewing, is directly related to the length of the video and the number of video and audio streams it contains. (Video increases recording size/processing time more than audio.) Processing times of 1-2 hours per hour of video are normal; however, delays of up to 72 hours have been reported in some cases.

Zoom is working on a fix; in the meantime, if immediate access to a recording is required they recommend recording locally to a computer. You can upload locally recorded videos to Panopto to share them; upload processing time is always dependent on the length of the recording, file size and your Internet connection, but Panopto is not reporting system-wide delays at present.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Zoom Security Change on September 27

Starting September 27, Zoom will turn on the Waiting Room for any meeting that does have it enabled or require a Passcode. Both are common security settings that help a host control who enters a Zoom meeting and help prevent “Zoombombing.”

This change will only affect you if you host Zoom meetings and have turned off the Waiting Room. If you don’t want Zoom to add the Waiting Room to you meetings, be sure you are requiring a Passcode for them instead. See Zoom’s FAQ for more information.

Guest Access Turned Off in Academic Moodle Courses Sept 9

Since the period for adjusting registration ended, on Wed evening (Sept 9), LITS ran a site-wide process to turn off guest access for academic Moodle course sites.

  • This may not have overridden guest access settings that teachers locally enabled — please double-check the guest access settings for your courses and alter them if needed.
  • A few side effects have been reported:
    • Course name changes – the process reset the course full names back to what was initially created by Bionic. There was no way to prevent this, but they can be changed back.
    • Course section names changing – in a few cases in which the name of a section within a course was reset to the default. This was not expected, but the names can be manually changed back.
    • Duplicate and “zombie” Announcement forums – the Moodle developers really like the Announcement forum. Duplicates were created when we ran the enable/disable guest access processes and they are also often created when you copy content between courses. You can always delete these duplicates, but Moodle requires at least one Announcements forum per course. If you don’t want to use the Announcements forum at all, hide the last one instead. Otherwise, Moodle will helpfully recreate it for you.
    • Course materials disappearing – if you are using the “Collapsible topics” course format, it may look like course content has vanished. In fact, it is only hidden, and this fix will restore it.

If you need help with any of these issues or have experienced some other sudden Moodle change, please email help@brynmawr.eduNow that guest access is disabled, we do not need to make any more site-wide changes to existing courses, so any changes you make to fix the issues above should “stick.”

Bryn Mawr Blogs Upgrade and Editing Freeze 7am to 11am on Sept 23, 2020

The Web Services team will complete a months-long upgrade of the Bryn Mawr Blogs on Wendesday, September 23, 2020. The upgrade involves migrating the Blogs from aging servers and outdated software to new, up-to-date virtual machines running the latest versions of MariaDB, PHP, and Linux. The upgrades should provide a more performant, secure, and reliable reliable service to Blogs users and the wider Bryn Mawr Community that relies on this service.

Between 7 and 11 am on Sept 23, 2020, Blogs will be affected in the following ways:

  • Users will not be able to log in to any Bryn Mawr blogs or edit content.
  • Users that are logged in at that time will be forcibly logged out.
  • Already existing content from the Blogs will still be available for Blogs visitors. This is only an editing freeze.

The Web Services team expects that users will be able to log in and edit content on Blogs again no later than 11 am.

As always, please reach out to help@brynmawr.edu with any questions.