Category: Announcements

Announcements/Updates to the BMC community

February Date for Routine System Maintenance Changed from 2/11 to 2/18

Please be aware that one of the February dates for routine system maintenance has been delayed by one week to accommodate the shifted start of spring semester. The schedule has been changed from February 11th and 25th to February 18th and 25th:

Routine System Maintenance: 2021

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Duo Update for U2F Security Keys 2/1/21

Effective February 1, 2021, Duo will be making an update that affects anyone using a U2F security key (such as a Yubikey that you may have purchased yourself – NOT a security token from LITS) to authenticate.

If you use a U2F security key to log in, you will see a message in the Duo Prompt asking you to update your security key by tapping it. You will see this message each time you log in with your security key until you complete this step. Once updated, your Duo login experience will remain the same as it is today.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

VPN Client Upgrade Today; No Interruption to Service

LITS will be replacing the VPN client (Pulse Secure) this afternoon. There will be no interruption to service, but anyone that logs in after the client is replaced will be prompted to upgrade.
Please note that the upgrade, while brief, may require you to restart your computer before you can use the client again. You can postpone upgrading until you are ready to do so.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Duo Update for U2F Security Keys 2/1/21

Effective February 1, 2021, Duo will be making an update that affects anyone using a U2F security key (such as a Yubikey that you may have purchased yourself – NOT a security token from LITS) to authenticate.

If you use a U2F security key to log in, you will see a message in the Duo Prompt asking you to update your security key by tapping it. You will see this message each time you log in with your security key until you complete this step. Once updated, your Duo login experience will remain the same as it is today.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Campus Network Outage TODAY 1/8, 5pm -5:30pm

The fiber optic cables providing internet access for the campus are damaged and need to be replaced immediately. The Campus will be without internet access from approximately 5:00pm – 5:30pm today while LITS completes the repair.

The outage will also affect off-campus access like the College VPN, using the MiCollab app for telephone services, and logging in to services like webmail and Zoom.

We appreciate your patience while we perform this emergency repair. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Upgrade Your Zoom Apps to Access Feature Improvements

Zoom released a major update to its desktop and mobile client apps on December 21, 2020. Below are the changes that we think will be of greatest interest to College users; see Zoom’s Release Notes for a complete list.

You must update your Zoom desktop or mobile apps to the latest version to access these new features.

Improvements to reactions and hand-raising:

  • All reaction options, including emojis and the options that were on the Participants pane (e.g., yes, no, faster, slower), have been consolidated into a single Reactions menu in the meeting toolbar.
  • All reaction icons now show up in the Participants pane and on people’s Zoom windows.
  • Hosts now see a running count of each reaction type at the bottom of the Participants pane.
  • There is now a single Raise/Lower your hand toggle on the Reactions. Although now yellow, it behaves like the old “blue hand”: participants with “raised” hands appear at the top of the Participants pane in the order in which their hands were raised and the hand icon will remains visible until “Lower hand” is clicked.
  • Hosts and co-hosts can now raise and lower their hands

Other changes:

  • Meeting and webinar hosts can download the results of a poll immediately. (Previously poll results were only available after a meeting or webinar had ended.)

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.