Category: Announcements

Last night, LITS performed a necessary WordPress upgrade between 7pm and 8pm. During that time, community members may have experienced a brief service interruption; the upgrade went smoothly and as planned, and WordPress is available.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

Recently, Adobe released information about a security vulnerability in some of its software, including Acrobat and Reader. In order to patch against this vulnerability, all community members will need to update the Adobe software on their computers as soon as possible.

In order to update Adobe software on your College computer, please follow the instructions on TechDocs.

Community members should also update Adobe on their personal machines.

If you have any questions or need help performing these updates, please reach out to the Help Desk: 610-526-7440 or help@brynmawr.edu.

Network connectivity will be interrupted on Wednesday, July 21 from 8:00 p.m. – midnight.

Community members who are on campus will not be able to connect to external services including Office 365.

Community members who are off campus will not be able to log in to campus services including Pulse Secure.

Swarthmore will be taking the Tri-College network down to complete necessary maintenance during this time.  Equipment will be replaced so that future unplanned outages can be avoided.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Update, 7/16:

LITS has fully restored printing services. You should be able to print as usual from your College computers and from College services.

Thank you for your patience while we resolved this critical security issue.

If you continue to have trouble printing or have any questions, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Updated 7/9 at noon:

LITS has mostly restored printing service. You should be able to print as usual on your College computers. This includes printing to old and new Canons in offices and libraries, printing to other network printers, secure printing, and scanning to your H: drive.

We’re still working through some issues on the server side, and it’s possible printing will be intermittently unavailable over the course of the next week as we continue to restore service fully.

If you have trouble printing or any questions, please contact the Help Desk: help@brynamawr.edu or 610-526-7440.

Thank you for your patience!

Updated 7/7 at noon:

Microsoft has released preliminary patches for some of our systems and we will be testing those this afternoon. While we do this work, you may find printing is intermittently available and/or print jobs sent since 7/1 might print.

We have not been given a timeframe for full resolution of this critical issue; we are working as quickly as possible with the information we do have to return the campus to some amount of printing service ASAP.

Updated 7/6 at 11am:

Printing, scanning, and copying is still disabled. We do not yet have an ETA for restoring this service. Per Microsoft, “We are working on an update to protect from this vulnerability. We test all updates to ensure quality and compatibility. We will release the fix as soon as it meets quality standards required for broad distribution.”

Effective immediately, LITS is disabling all printing at Bryn Mawr College. Recent news of a print spooler vulnerability requires this emergency action to protect College servers from being compromised.

Scanning on Canons will also be unavailable until we’re able to restore printing.

Thank you for your patience – we will share updates as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Yesterday, Moodle released updated versions to address security vulnerabilities. Bryn Mawr’s version of Moodle is one of the affect versions, and requires emergency maintenance. Moodle will be upgraded around 11am this morning. The upgrade should last less than 10 minutes, and people who are already logged in should experience minimal disruption during that time.

Recently, Adobe released information about a security vulnerability in some of its software, including Acrobat and Reader. In order to patch against this vulnerability, all community members will need to update the Adobe software on their computers as soon as possible.

In order to update Adobe software on your College computer, please follow the instructions on TechDocs.

Community members should also update Adobe on their personal machines.

If you have any questions or need help performing these updates, please reach out to the Help Desk: 610-526-7440 or help@brynmawr.edu.

The College’s phone and voicemail system will be unavailable on Saturday, July 24 from 8:00 a.m. – 8:00 p.m. Our phone vendor will be performing a major system upgrade during this time.

During this outage, it will not be possible to make or receive calls on campus, including from one campus phone to another, and voicemail will be disabled.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Network connectivity will be interrupted on Wednesday, July 21 from 8:00 p.m. – midnight.

Community members who are on campus will not be able to connect to external services including Office 365.

Community members who are off campus will not be able to log in to campus services including Pulse Secure.

Swarthmore will be taking the Tri-College network down to complete necessary maintenance during this time.  Equipment will be replaced so that future unplanned outages can be avoided.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.