Canon Upgrade Completed (Action Required)

UPDATE 3/8 at 9:45AM:

The Canon upgrades are now completed. Please follow the instructions for adding a printer to add back your preferred Canon printers.
As always, feel free to reach the Help Desk at help@brynmawr.edu or 610-526-7440 for assistance!

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UPDATE 3/3 at 12PM: Community members will need to re-add their Canon printers after the upgrade. Please see Ask Athena for instructions on adding the printer(s) for Windows and/or macOS.

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LITS will be performing server upgrades for our Canon printers on Tuesday, March 7th. As such, printing, scanning, and copying on the Canons will be unavailable. HP printers will not be affected.

Please reach out to the Help Desk via 610-526-7440 or help@brynmawr.edu if you have any questions!

Updated: Telephone Service Restored

Updated 3/7/23 at 3:40pm:

Campus telephone service has been restored.

Please contact the Help Desk with any questions or issues. help@brynmawr.edu or 610-526-7440.

Thank you for your patience!

This morning’s planned telephone service outage will continue longer than expected.

Our telephone support provider is still working on the upgrade and service is currently intermittent.

In case of emergency, please call 610-897-1573 if you cannot reach campus safety at x7911.
Voicemail may be intermittently unavailable throughout the day as work is completed.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Telephone Service Unavailable 3/7 7:30-8:30am

Telephone service on campus will be unavailable on Tuesday, March 7th from 7:30am-8:30am. Our support vendor will be performing a critical security update during this time.
In case of emergency, please call 610-897-1573 if you cannot reach campus safety at x7911.
Voicemail may be intermittently unavailable throughout the day as work is completed.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

UPDATE: Scheduled Campus Center Network Downtime: March 8th – March 9th

Updated 3/9/23 at 9:50am:

This work is now complete. Please contact the Help Desk with any questions or issues: help@brynmawr.edu or 610-526-7440.

As a reminder, the Campus Center will be without internet access beginning at 3pm on Wednesday, March 8th. The outage will last until all work is completed on Thursday, March 9th.

During this time, offices in the building may be operating on an adjusted schedule. Please check directly with those office for any changes to their hours or services.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Mailman Listservs Unavailable

Update: LITS has resolved the log in issue with Mailman and listservs should now be working normally. Please report any oddities or additional issues to the Help Desk.

Thank you for your patience!

Starting this morning, community members are unable to login to Mailman listservs. This means that folks are unable to release emails sent to campus listservs or make any changes to their lists. We are looking into the issue and working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

RESOLVED:Community Members Unable to Login to Some Bryn Mawr Services

Update, 11:05am: Community members should now be able to login to all campus services. Please reach out to the Help Desk if you’re still having trouble.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

UPDATED Apple Users: LITS will push updates to College-owned Apple computers at 10pm tonight (Feb 14)

Updated 2/14/23 at 5:10pm

LITS will begin pushing a critical update to all College-owned Apple computers at 10PM tonight, February 14th.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Apple recently released security updates to macOS 13.2.1 and Safari 16.3.1 which address a zero-day vulnerability.

LITS recommends that you update all of your Apple devices (computers, phones, iPads, etc.) at your earliest convenience.

We are currently assessing and may push an update for College-owned computers.

Macs running macOS 13 Ventura:

  1. In the top-left corner of your desktop click the Apple icon
  2. Click System Settings
  3. Click General
  4. Click Software Update
  5. Wait for updates to be downloaded
  6. Click Update/Upgrade

Macs running macOS 12 Monterey and macOS 11 Big Sur:

  1. In the top-left corner of your desktop click the Apple icon
  2. Click About This Mac
  3. Click Software Update
  4. Wait for updates to be downloaded
  5. Click Update/Upgrade

More information on updating: https://support.apple.com/en-us/HT201541

Contact the Help Desk with questions: 610-526-7440 or help@brynmawr.edu.

Resolved: Panopto Recordings Erroneously Archived

On January 11, we reported that we had discovered and fixed a configuration error that caused recent Panopto recordings to be erroneously archived — that is, to be placed in a kind of “cold storage” state that requires viewers and creators to manually “restore” or unarchive the recordings to use them.

We are pleased to report that Panopto has finished globally restoring the recordings that were archived by this error.

Moving forward, recordings will be archived once three years have passed since they were last viewed, as per our Panopto Service Policy. Unfortunately, Panopto does not yet have a mechanism for notifying creators before recordings are archived (this is a feature that we and other sysadmins have requested), but you can manually restore archived videos if needed after the fact.

If you have questions or concerns, please contact the Help Desk (610-526-7440, help@brynmawr.edu).

Issues Logging in to Duo-Protected Campus Services

Update, 1:15pm: Duo reports this issue is resolved and everyone should be able to use the service as usual. Please report any lingering issues to the Help Desk.

Starting earlier today, community members have reported trouble logging in to campus services that are Duo-protected. After typing in credentials, the Duo prompt screen either fails to load or loads very slowly. Some comunity members are getting a message that the service is busy. Additionally, the mobile push option is not working at all. If you get to the Duo prompts, you can authenticate via a passcode sent through a text message or phone call.

We’re investigating the issue with the vendor and will update as we know more. Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Scheduled Campus Center Network Downtime: March 8th – March 9th

In order to perform some necessary maintenance, the Campus Center will be without internet access beginning at 3pm on Wednesday, March 8th. The outage will last until all work is completed on Thursday, March 9th.

During this time, offices in the building may be operating on an adjusted schedule. Please check directly with those office for any changes to their hours or services.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.