Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
Announcements/Updates to the BMC community
LITS will be performing emergency maintenance on Moodle between 7 AM and 8 AM on Thursday, Aug 24, 2023. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Update: 11:55am: We’ve just heard from Duo that this issue has been resolved and people can once again authenticate to Duo via phone calls and SMS (text) messages. Thank you for your patience while Duo identified and resolved this issue.
Please contact the Help Desk if you have any further questions or concerns, or if you notice anything wonky.
As of early this morning, Duo has been experiencing issues with using phone calls and SMS (text) messages as a way to authenticate via Duo. Duo is aware of the issue and is working on it, but as of now there is no ETA for a fix.
Using the Duo app to send and receive push notifications via DuoMobile.
We will update again as we have more information. You can also see updates directly from Duo here: https://status.duo.com/.
Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu
Our upgrade to Moodle 4.2 is complete and the site is now online.
To learn more what is new/changed:
If you need help:
Where are my old courses?
If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440).
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.
Be on the lookout for messages in which a community member sends you a file share. A recent example is a file called “ATHLETICS DIRECTORY REPORTS.docx”. This type of scam occurs regularly and could come from any account and have any file name.
Do not open the attachment, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.
If you’re not expecting someone to email you a file, you should be cautious and question why you received it.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Moodle will be down on Monday, August 14, 2023, while LITS completes the final steps of upgrading to Moodle 4.2.
Check out this video preview of the new interface!
The first time you log in after August 14, please complete the user tour to learn about changes to the Moodle interface. We will post links to additional guides and video demos immediately following the update. In-person support will be available by appointment or drop in to Canaday 315 on Monday, August 28, 10am-12pm and 1-3pm.
As a reminder, access to Moodle Archive ends on August 14. Teachers who want personal back-up copies of courses on this site must create and download them NOW. (LITS has archived back-up copies of fall 2017-summer 2020 academic courses and will continue to copy them into new Moodle shells on request after August 15.)
If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440).
The wireless (eduroam) security certificate will be replaced today, 8/1. There will be minimal disruption to your connection to the wireless network. Once the replacement is complete, you will be prompted by your computer to accept the new certificate the next time you attempt to connect to eduroam.
Please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu with any question or issues connecting to eduroam!
Beginning on Monday, August 7th LITS will be updating all computers in labs, teaching spaces, and classrooms. During this refresh, some computers will be replaced while others will just have their software configurations and packages refreshed. This update will happen on a rolling basis and will continue through most of the month of August.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
In support of the College’s commitment to accessibility, LITS has enabled Microsoft’s accessibility checker by default within college-licensed Microsoft 365 apps (Word, PowerPoint, Excel, Outlook). These apps are available to current students, faculty and staff online, on college-owned computers (including public lab computers), and on personal devices.
The accessibility checker works much like a spell checker, alerting you if elements in a document or email might be inaccessible and suggesting possible fixes, which you can often apply by clicking.
For more info, see:
Microsoft also offers online, self-paced training and video tutorials on making documents accessible.
For info about Microsoft 365 features that help you view, read and hear documents and email in more accessible ways, see Office 365: Immersive reader accessibility features (Ask Athena) and Microsoft Outlook: Accessibility features (Ask Athena).
For more info on the College’s commitment to ensuring that all individuals, including individuals with disabilities, have equal access to courses, programs, and events, see Bryn Mawr’s Web Accessibility Policy, Accessibility Policy for Classroom Instruction, and Accessibility Policy for College Events.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Update, 1:30pm: We have confirmed that this is a legitimate pop-up from Microsoft. You can click on “Confirm” to get past the screen. For more information see: How to verify your Outlook.com account – Microsoft Support
We haven’t got any information as to why many community members started seeing this message now, but we will update here if we learn more.
Thank you for your patience while we investigated this.
Starting late last week, some community members have reported getting a message asking to confirm account details before signing in to Microsoft 365. Please close the window without clicking on anything and then go back to webmail. You should be access email as normal at that point. If you’re still having trouble, the Outlook Desktop Client is working without issue. If you need help setting it up, please contact the Help Desk.
We’ve escalated the issue to Microsoft and are waiting to hear back.
Please remember that you should never click on unknown or strange buttons or links. Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
Update: Internet access in BYC has been restored. Thank you for your patience.
Due to some equipment issues, Betws- y -Coed is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.