Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
downtime (scheduled or not), updates, interrruptions …
LITS will be performing emergency maintenance on Moodle at 7:30 AM on Wednesday, January 25, 2023. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Update: Community members should now be able to login to all campus services. Please reach out to the Help Desk if you’re still having trouble.
Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Updated 1/6/23 at 1:40pm:
Winter Break is Coming!
All Libraries will operate with regular hours through Thursday, Dec. 15.
On Friday Dec. 16th all libraries will close at 5pm and remain closed through the weekend (Dec. 17th-Dec. 18th).
If you need books from Haverford or Swarthmore, please request them before December 16th. There will be no van deliveries after December 16. Haverford Libraries will be open through December 22. Swarthmore Libraries will be open through December 16.
For the week of December 19th-22nd, all library services will operate out of Canaday Library from 9am-5pm. Carpenter and Collier Libraries will be closed to patrons due to limited staffing. Books and library materials can be requested from all libraries but all requests must be picked up from Canaday Library during this period. Printing (including color printing) will continue to be available on the A floor of Canaday Library (via Lusty Cup), Park Atrium (3rd floor) and outside of Collier.
All libraries will be closed from December 22nd at 5pm through January 2nd (including the Lusty Cup).
On Monday January 3rd, Canaday and Carpenter Libraries will open 9am-5pm. Collier Library will remain closed but materials can be requested from Collier to be picked up in either Canaday or Carpenter libraries. Access to Collier library will re-open on Monday January 9th.
Carpenter Library will be open on the weekend of Jan 14-15th from 12-5pm.
ILL/EZBorrow will close at 5 PM on Friday the 16th and will reopen on Thursday, January 5th.
Below is a summary of our hours but please visit LITS Libraries Hours for up-to-date information.
Contact circulation@brynmawr.edu with questions.
College network connectivity and services will be interrupted on Thursday, December 29 from 10am – 2pm while LITS performs necessary maintenance. However, College phones will function as expected for incoming and outgoing calls.
On campus community members will experience limited connectivity and may not be able to reach or log into College services hosted externally (such as Office 365) or other websites outside of the Tri-Co.
Those who are off campus may also experience limited access to College and Tri-co sites. Additionally, remote community members will not be able to reach or log into campus services via Pulse Secure or a Remote Desktop Connection.
If you have additional questions or need assistance, please reach out to the Help Desk via 610-526-7440 or help@brynmawr.edu
Update, 12/14/2022 @8:30am: A fix is available for this issue and, once applied, community members should now be able to print from personal Macs to our public and departmental Canon printers.
If you require stapling options or would like to print to a departmental HP printer, you must print from a College computer.
Step 1: Remove any previously installed print queues.
Step 2: Install print queues with the following settings:
Print from a public printer
Print from a departmental printer
We are currently working to resolve a printing issue related to printing from personal Macs to our public printers. The best alternative is to print using one of our lab computers located in both Carpenter and Canaday libraries until the issue is resolved. LITS will post an update as soon as there is a resolution.
Please contact the Help Desk at help@brynmawr.edu or 610-526-7440 if you have questions. Thank you!
Update, 6:25pm: All updates have been completed successfully and all systems can be logged in to. Please report any issues to the Help Desk.
Tonight at 6pm, LITS will be performing an urgent update to a number of our systems. During this update, logins to BIONIC, WordPress, ILLiad, and the Canon copiers will be unavailable. The update should last approximately 30 minutes.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Updated 11/15 at 9:00am: access has been restored to all services.
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Some community members are reporting problems logging into Bryn Mawr services including the VPN, Apporto, and OnBase.
If you’re having trouble logging in to Apporto, LabStats may be a good alternative.
LITS is investigating the issue and will post updates here as we know more.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Routine system maintenance will occur tonight (Thursday) from 6:00 p.m. until midnight.
WordPress (blogs.brynmawr.edu) will be unavailable from 6-7pm.
For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy.
Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight. LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.
2023 Schedule:
Jan 12, 26
Feb 16, 23
Mar 16, 30
Apr 13, 27
Jun 15, 29
Jul 13, 27
Aug 10, 24
Sept 14, 28
Oct 12, 26
Nov 16, 30
LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.
The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.
Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.