Category: System Status
downtime (scheduled or not), updates, interrruptions …
RESOLVED: Mailman Listservs Unavailable
Update: LITS has resolved the log in issue with Mailman and listservs should now be working normally. Please report any oddities or additional issues to the Help Desk.
Thank you for your patience!
Starting this morning, community members are unable to login to Mailman listservs. This means that folks are unable to release emails sent to campus listservs or make any changes to their lists. We are looking into the issue and working to resolve things as quickly as possible.
Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
RESOLVED:Community Members Unable to Login to Some Bryn Mawr Services
Update, 11:05am: Community members should now be able to login to all campus services. Please reach out to the Help Desk if you’re still having trouble.
Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
UPDATED Apple Users: LITS will push updates to College-owned Apple computers at 10pm tonight (Feb 14)
Updated 2/14/23 at 5:10pm
LITS will begin pushing a critical update to all College-owned Apple computers at 10PM tonight, February 14th.
The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.
Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Apple recently released security updates to macOS 13.2.1 and Safari 16.3.1 which address a zero-day vulnerability.
LITS recommends that you update all of your Apple devices (computers, phones, iPads, etc.) at your earliest convenience.
We are currently assessing and may push an update for College-owned computers.
Macs running macOS 13 Ventura:
- In the top-left corner of your desktop click the Apple icon
- Click System Settings
- Click General
- Click Software Update
- Wait for updates to be downloaded
- Click Update/Upgrade
Macs running macOS 12 Monterey and macOS 11 Big Sur:
- In the top-left corner of your desktop click the Apple icon
- Click About This Mac
- Click Software Update
- Wait for updates to be downloaded
- Click Update/Upgrade
More information on updating: https://support.apple.com/en-us/HT201541
Contact the Help Desk with questions: 610-526-7440 or help@brynmawr.edu.
Issues Logging in to Duo-Protected Campus Services
Update, 1:15pm: Duo reports this issue is resolved and everyone should be able to use the service as usual. Please report any lingering issues to the Help Desk.
Starting earlier today, community members have reported trouble logging in to campus services that are Duo-protected. After typing in credentials, the Duo prompt screen either fails to load or loads very slowly. Some comunity members are getting a message that the service is busy. Additionally, the mobile push option is not working at all. If you get to the Duo prompts, you can authenticate via a passcode sent through a text message or phone call.
We’re investigating the issue with the vendor and will update as we know more. Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Scheduled Campus Center Network Downtime: March 8th – March 9th
In order to perform some necessary maintenance, the Campus Center will be without internet access beginning at 3pm on Wednesday, March 8th. The outage will last until all work is completed on Thursday, March 9th.
During this time, offices in the building may be operating on an adjusted schedule. Please check directly with those office for any changes to their hours or services.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.
Scheduled Ask Athena Maintenance: Friday, February 3rd
Ask Athena will be temporarily unavailable starting at 11pm EST on Friday, February 3rd, as it undergoes maintenance. This maintenance is expected to take 30 minutes.
Don’t hesitate to send any questions or concerns to the Help Desk at help@brynmawr.edu or 610-526-7440.
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Unscheduled Moodle Maintenance: Wednesday, January 25
LITS will be performing emergency maintenance on Moodle at 7:30 AM on Wednesday, January 25, 2023. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
RESOLVED: Community Members Unable to Login to Some Bryn Mawr Services
Update: Community members should now be able to login to all campus services. Please reach out to the Help Desk if you’re still having trouble.
Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.