Category: System Status

downtime (scheduled or not), updates, interrruptions …

RESOLVED: Access to VPN Web Portal (ingress.brynmawr.edu) Now Available

UPDATE, 7/16: Access to the VPN web portal at ingress.brynmawr.edu has been restored. Community members can again access their home directories and network file shares from there.
Thank you for your patience while we worked to resolve this critical issue. If you are still having trouble or if you have any questions, please contact the help desk at 610-526-7440 or help@brynmawr.edu.
Beginning this evening (Thursday, May 14th) access to the VPN web portal at ingress.brynmawr.edu will again be unavailable while we perform emergency maintenance to address an underlying server issue. Community members can still use the Pulse Secure client to access their home directories and network file shares from off-campus.
LITS is working to restore functionality as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns or for help installing and using the Pulse Secure Client: help@brynmawr.edu or 610-526-7440.

Action Required: Update Adobe Creative Cloud Software

Recently, Adobe released information about a security vulnerability in some of its software, including Acrobat and Reader. In order to patch against this vulnerability, all community members will need to update the Adobe software on their computers as soon as possible.

In order to update Adobe software on your College computer, please follow the instructions on TechDocs.

Community members should also update Adobe on their personal machines.

If you have any questions or need help performing these updates, please reach out to the Help Desk: 610-526-7440 or help@brynmawr.edu.

Phone System Unavailable 7/24 8am-8pm

The College’s phone and voicemail system will be unavailable on Saturday, July 24 from 8:00 a.m. – 8:00 p.m. Our phone vendor will be performing a major system upgrade during this time.

During this outage, it will not be possible to make or receive calls on campus, including from one campus phone to another, and voicemail will be disabled.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Reminder: Routine System Maintenance Thursday 6pm – midnight

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight.
This regular maintenance window will include work on the VPN.
For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy
Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Campus Network & Services Unavailable 7/21 8pm-midnight

Network connectivity will be interrupted on Wednesday, July 21 from 8:00 p.m. – midnight.

Community members who are on campus will not be able to connect to external services including Office 365.

Community members who are off campus will not be able to log in to campus services including Pulse Secure.

Swarthmore will be taking the Tri-College network down to complete necessary maintenance during this time.  Equipment will be replaced so that future unplanned outages can be avoided.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Scheduled Moodle Maintenance — Tuesday Aug. 24, 9-11am

We will be upgrading our Moodle instance to version 3.10 on Tuesday, August 24 from 9-11am.

This is a minor upgrade and we do not expect any service downtime, although users may experience slow or unusual behavior during the upgrade and notice some new features and enhancements. We will provide more information about those changes closer to the date.

Please note: this work is being done outside our routine maintenance window so as not to conflict with placement exams occurring at that time.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.