Category: System Status

Updated 3/12 at 5:45pm:

This problem is resolved! Thank you so much for your patience. Please report any issues to the Help Desk at help@brynmawr.edu or 610-526-7440

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LITS is currently unable to send email messages out to community members via our ticketing system. This means that if you contacted the Help Desk, your message was received, a ticket was created, and it was assigned to a member of our team as usual, but as they worked on the ticket and sent you updates through the ticketing system, those messages were not sent to your email inbox as they usually are.

As always, but especially now, if you are wondering about the status of your Help request, please reach out to us at help@brynmawr.edu or 610-526-7440 or to Katie Surkin, Senior Manager for Client Relationships and Support, at kfeno@brynmawr.edu. We’re happy to update you with any new information.

You’re also welcome to sign in at http://lits.brynmawr.edu/ to view status and updates on any of your Help requests (you’ll need to use the VPN if you’re off campus). If you have an open ticket with us currently, you may also hear from a member of our team reaching out proactively via phone or email while this part of our ticketing system is not working.

This is related to the Moodle, Bionic, and Voicemail messaging problem we posted about yesterday.

Thank you so much for your patience. We’re working to resolve the issue as quickly as possible and will post more information here as we have it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Updated 3/12 at 5:45pm:

This problem is resolved! Thank you so much for your patience. Please report any issues to the Help Desk at help@brynmawr.edu or 610-526-7440

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The following services are currently unavailable:

• QuickMail messages and email notifications from Moodle (i.e., emails about Announcement or forum posts, or Assignment submissions)
• Emailing your class roster from BIONIC, email system generated reports or query results
• Email notifications from the voicemail system

All three problems are caused by an underlying server issue. We are working to resolve this as quickly as possible, and will post more information as it becomes available.

In the meantime, if you need to email your class, you will need to do so by manually entering students’ names into the To: field of a regular email message in Outlook.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

This evening, LITS will be performing a necessary WordPress upgrade between 6pm and 7pm. During that time, community members may experience a brief service interruption.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

Updated 3/9/21 at 3:30pm:

Listservs are now available.

Listservs (email lists) are currently unavailable. LITS is investigating the issue and we will post more information as we have it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

A current Verizon issue may be affecting connectivity to some Bryn Mawr College services. We’ve received reports of trouble connecting to the VPN (PulseSecure) as well as email slowness.

LITS is investigating details and we will post more information here as we have it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Update, 6:30pm: All network issues have been resolved and community members should be able to connect to the network in both Rhoads and Rockefeller. Thank you again for your patience while we resolved this issue.

If you have any further questions or concerns, or experience any lingering issues, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Update: We have resolved the issues with connecting to the network in Rhoads, but have identified some intermittent connection issues in Rockefeller Hall. We are investigating.

Thank you for your continued patience. Please reach out to the Help Desk if you have any questions or concerns.

This afternoon, community members started experiencing issues connecting to the network in Rhoads Dormitories. LITS is working to identify and resolve the problems as quickly as we are able. We apologize for any inconvenience.

Please contact the Help Desk if you have any questions or concerns: 610-526-7440 or help@brynmawr.edu.

In order to perform a necessary system upgrade, PeopleSoft will be unavailable from 8am on Saturday, February 27 until 6pm on Sunday, February 28. During this period, all BIONIC services will be unavailable to both Haverford and Bryn Mawr. Thank you for your patience while we perform this critical work.

With any questions or concerns, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Please be aware that one of the February dates for routine system maintenance has been delayed by one week to accommodate the shifted start of spring semester. The schedule has been changed from February 11th and 25th to February 18th and 25th:

Routine System Maintenance: 2021

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.