Category: System Status

downtime (scheduled or not), updates, interrruptions …

Unscheduled System Maintenance TONIGHT: Tuesday, 11/22 at 6pm

Update, 6:25pm: All updates have been completed successfully and all systems can be logged in to. Please report any issues to the Help Desk.

Tonight at 6pm, LITS will be performing an urgent update to a number of our systems. During this update, logins to BIONIC, WordPress, ILLiad, and the Canon copiers will be unavailable. The update should last approximately 30 minutes.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Resolved: Problems logging into several Bryn Mawr services

Updated 11/15 at 9:00am: access has been restored to all services.

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Some community members are reporting problems logging into Bryn Mawr services including the VPN, Apporto, and OnBase.

If you’re having trouble logging in to Apporto, LabStats may be a good alternative.

LITS is investigating the issue and will post updates here as we know more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Reminder: Routine System Maintenance Thursday 6pm – midnight, including WordPress downtime

Routine system maintenance will occur tonight (Thursday) from 6:00 p.m. until midnight.

WordPress (blogs.brynmawr.edu) will be unavailable from 6-7pm.

For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy.

Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Routine System Maintenance: 2023

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight. LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

2023 Schedule:

Jan 12, 26

Feb 16, 23

Mar 16, 30

Apr 13, 27

Jun 15, 29

Jul 13, 27

Aug 10, 24

Sept 14, 28

Oct 12, 26

Nov 16, 30

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Resolved: Problems Accessing BMC Library Resources from Off Campus

Updated 11/2/22 9:45am: we believe this issue is resolved. Please contact us if you have problems.
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Community members are reporting problems accessing BMC library resources using EZproxy from off campus [“EZProxy Hostname Error”].
We believe this issue may be widespread, and are investigating now. We will provide updates as we know more.
Contact library@brynmawr.edu with questions.

RESOLVED: Wired and Wireless Networks Unavailable in Ward

Update, 7:10pm: Internet connectivity in Ward has been restored. Please report any lingering issues to the Help Desk. Thanks again for your patience!

Due to some equipment issues, the Ward building is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Wired and Wireless Network Unavailable in English and Russian Houses

Update, 6:50pm: Internet service in English and Russian Houses has been restored. Please report any lingering issues to the Help Desk. Thank you for your patience while we resolved the issues!

Due to some equipment issues, English and Russian Houses are currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Wired and Wireless Network Unavailable in Gateway

Update, 1:15pm: Internet service in Gateway has been restored. Please report any lingering issues to the Help Desk.

Thank you again for your patience!

Due to some equipment issues, Gateway is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.