Category: System Status

downtime (scheduled or not), updates, interrruptions …

Routine System Maintenance: 2023

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight. LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

2023 Schedule:

Jan 12, 26

Feb 16, 23

Mar 16, 30

Apr 13, 27

Jun 15, 29

Jul 13, 27

Aug 10, 24

Sept 14, 28

Oct 12, 26

Nov 16, 30

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Resolved: Problems Accessing BMC Library Resources from Off Campus

Updated 11/2/22 9:45am: we believe this issue is resolved. Please contact us if you have problems.
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Community members are reporting problems accessing BMC library resources using EZproxy from off campus [“EZProxy Hostname Error”].
We believe this issue may be widespread, and are investigating now. We will provide updates as we know more.
Contact library@brynmawr.edu with questions.

RESOLVED: Wired and Wireless Networks Unavailable in Ward

Update, 7:10pm: Internet connectivity in Ward has been restored. Please report any lingering issues to the Help Desk. Thanks again for your patience!

Due to some equipment issues, the Ward building is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Wired and Wireless Network Unavailable in English and Russian Houses

Update, 6:50pm: Internet service in English and Russian Houses has been restored. Please report any lingering issues to the Help Desk. Thank you for your patience while we resolved the issues!

Due to some equipment issues, English and Russian Houses are currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Wired and Wireless Network Unavailable in Gateway

Update, 1:15pm: Internet service in Gateway has been restored. Please report any lingering issues to the Help Desk.

Thank you again for your patience!

Due to some equipment issues, Gateway is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Network Unavailable in Brecon and Batten (Saturday, 10/8)

Update, 3:45pm: Internet service in the dorms as been restored. Please report any lingering issues to the Help Desk.

Both Brecon and Batten dormitories are currently without internet access. LITS is investigating the issue and will work to restore access as soon as we are able. We apologize for any inconvenience.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

RESOLVED: Unable to Access Adobe Products

Update, 2:45pm: We’re very happy to report that Adobe has resolved the issue and that community members should again be able to access all of their usual Adobe products. Thank you so much for your patience while we worked through this situation.

If you continue to experience issues, please don’t hesitate to reach out to the Help Desk.

This morning, when working with Adobe products, community members started receiving a message stating that “This feature is not included in your current Acrobat license”.

LITS staff have been working with our vendor since receiving the other notices last week and were assured that all of our licenses are in place. We are working with them again now and have indicated that this is a work-stopping issue. We apologize for any inconvenience this has caused and are working to resolve things as quickly as possible.

We will continue to update you as we get more information. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.