Big Sur Available for College Macs – Sophos Update Required

A previous incompatibility between Apple’s macOS Big Sur and Sophos Endpoint Security has been resolved. Community members will now be able to update their computers to Big Sur.

For anyone who does update their College computer, you will also need to install the newest version of Sophos. To do that, please follow these steps:

  • Remove the old version:
    • Go to the Sophos Application folder and select “Remove Sophos Endpoint Security”.
    • When prompted, enter your username and password.
  • Install the new version from Software Center.

If you have any questions or would like assistance with either the update to Big Sur or with installing the new version of Sophos, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

RESOLVED: Issues Connecting to the Network

Update, 6:30pm: All network issues have been resolved and community members should be able to connect to the network in both Rhoads and Rockefeller. Thank you again for your patience while we resolved this issue.

If you have any further questions or concerns, or experience any lingering issues, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.


Update: We have resolved the issues with connecting to the network in Rhoads, but have identified some intermittent connection issues in Rockefeller Hall. We are investigating.

Thank you for your continued patience. Please reach out to the Help Desk if you have any questions or concerns.


This afternoon, community members started experiencing issues connecting to the network in Rhoads Dormitories. LITS is working to identify and resolve the problems as quickly as we are able. We apologize for any inconvenience.

Please contact the Help Desk if you have any questions or concerns: 610-526-7440 or help@brynmawr.edu.

BIONIC Unavailable, Saturday 2/27 and Sunday 2/28

In order to perform a necessary system upgrade, PeopleSoft will be unavailable from 8am on Saturday, February 27 until 6pm on Sunday, February 28. During this period, all BIONIC services will be unavailable to both Haverford and Bryn Mawr. Thank you for your patience while we perform this critical work.

With any questions or concerns, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

TriCollege Libraries Launch Stunning New Home for Digital Collections

Special Collections is thrilled to launch TriCollege Libraries Digital Collections – the new home for digital collections.

Explore the Bryn Mawr College Photo Archives, Scrapbook and Photo Album Collection, the history of the Summer School for Women Workers in Industry, College yearbooks, issues of The College News, a community-sourced archive of personal experiences and reactions to the COVID-19 pandemic and more.

Over the next few months, look for more collections that document the 2020 Bryn Mawr College Strike and the history of Perry House, as well as oral histories with alumnae/i providing first-hand accounts of their experiences at Bryn Mawr.

Read more about this this rich and fascinating resource on the Special Collections Blog. Bryn Mawr, Haverford, and Swarthmore College Libraries will continue to grow and consolidate digital collections in the new site, making more and more of our collections discoverable while improving findability, search functionality, and accessibility.

Questions or feedback about the new site? Contact Special Collections at speccoll@brynmawr.edu or use this form.

February Date for Routine System Maintenance Changed from 2/11 to 2/18

Please be aware that one of the February dates for routine system maintenance has been delayed by one week to accommodate the shifted start of spring semester. The schedule has been changed from February 11th and 25th to February 18th and 25th:

Routine System Maintenance: 2021

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Duo Update for U2F Security Keys 2/1/21

Effective February 1, 2021, Duo will be making an update that affects anyone using a U2F security key (such as a Yubikey that you may have purchased yourself – NOT a security token from LITS) to authenticate.

If you use a U2F security key to log in, you will see a message in the Duo Prompt asking you to update your security key by tapping it. You will see this message each time you log in with your security key until you complete this step. Once updated, your Duo login experience will remain the same as it is today.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

VPN Client Upgrade Today; No Interruption to Service

LITS will be replacing the VPN client (Pulse Secure) this afternoon. There will be no interruption to service, but anyone that logs in after the client is replaced will be prompted to upgrade.
Please note that the upgrade, while brief, may require you to restart your computer before you can use the client again. You can postpone upgrading until you are ready to do so.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Duo Update for U2F Security Keys 2/1/21

Effective February 1, 2021, Duo will be making an update that affects anyone using a U2F security key (such as a Yubikey that you may have purchased yourself – NOT a security token from LITS) to authenticate.

If you use a U2F security key to log in, you will see a message in the Duo Prompt asking you to update your security key by tapping it. You will see this message each time you log in with your security key until you complete this step. Once updated, your Duo login experience will remain the same as it is today.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Campus Network Outage TODAY 1/8, 5pm -5:30pm

The fiber optic cables providing internet access for the campus are damaged and need to be replaced immediately. The Campus will be without internet access from approximately 5:00pm – 5:30pm today while LITS completes the repair.

The outage will also affect off-campus access like the College VPN, using the MiCollab app for telephone services, and logging in to services like webmail and Zoom.

We appreciate your patience while we perform this emergency repair. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.