RESOLVED: Trouble Printing from Personal Macs

Update, 12/14/2022 @8:30am: A fix is available for this issue and, once applied, community members should now be able to print from personal Macs to our public and departmental Canon printers.

If you require stapling options or would like to print to a departmental HP printer, you must print from a College computer.

Step 1: Remove any previously installed print queues.
Step 2: Install print queues with the following settings:
Print from a public printer
Print from a departmental printer

We are currently working to resolve a printing issue related to printing from personal Macs to our public printers. The best alternative is to print using one of our lab computers located in both Carpenter and Canaday libraries until the issue is resolved. LITS will post an update as soon as there is a resolution.

Please contact the Help Desk at help@brynmawr.edu or 610-526-7440 if you have questions. Thank you!

Adobe: No Change in Service

On Monday, December 19 Bryn Mawr College employees will receive two emails from Adobe with the following subject lines:

  1. Get started with All Apps – Pro Edition – EDU
  2. You no longer have access to All Apps

These emails are auto-generated as a result of some work Adobe will be doing behind the scenes. No action is required and you can continue using Adobe services as normal.

Thank you for your patience! We’re sorry for any confusion these messages may cause.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Unscheduled System Maintenance TONIGHT: Tuesday, 11/22 at 6pm

Update, 6:25pm: All updates have been completed successfully and all systems can be logged in to. Please report any issues to the Help Desk.

Tonight at 6pm, LITS will be performing an urgent update to a number of our systems. During this update, logins to BIONIC, WordPress, ILLiad, and the Canon copiers will be unavailable. The update should last approximately 30 minutes.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Resolved: Problems logging into several Bryn Mawr services

Updated 11/15 at 9:00am: access has been restored to all services.

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Some community members are reporting problems logging into Bryn Mawr services including the VPN, Apporto, and OnBase.

If you’re having trouble logging in to Apporto, LabStats may be a good alternative.

LITS is investigating the issue and will post updates here as we know more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Reminder: Routine System Maintenance Thursday 6pm – midnight, including WordPress downtime

Routine system maintenance will occur tonight (Thursday) from 6:00 p.m. until midnight.

WordPress (blogs.brynmawr.edu) will be unavailable from 6-7pm.

For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy.

Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Warning: New Phishing Attempt 11/8

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that appear to share an important file with you, such as a memo about a salary increase. This is a scam.

Do not open the attachment, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Week 7: Check out the Assistive Technology Database

Looking to learn more about assistive technology that can help you with your daily tasks? Check out the new Assistive Technology Database on the Assistive Technology: Features and Resources page of the Access Services website. 

In this database you can search for apps to help you with productivity, schoolwork, note-taking, accessibility, and more.   

Additionally, if you are interested in getting more personalized help with finding tools that fit your needs, schedule an appointment with Grace Cipressi, Bryn Mawr College’s assistive technology specialist. 

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Routine System Maintenance: 2023

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight. LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

2023 Schedule:

Jan 12, 26

Feb 16, 23

Mar 16, 30

Apr 13, 27

Jun 15, 29

Jul 13, 27

Aug 10, 24

Sept 14, 28

Oct 12, 26

Nov 16, 30

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Resolved: Problems Accessing BMC Library Resources from Off Campus

Updated 11/2/22 9:45am: we believe this issue is resolved. Please contact us if you have problems.
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Community members are reporting problems accessing BMC library resources using EZproxy from off campus [“EZProxy Hostname Error”].
We believe this issue may be widespread, and are investigating now. We will provide updates as we know more.
Contact library@brynmawr.edu with questions.

RESOLVED: Wired and Wireless Networks Unavailable in Ward

Update, 7:10pm: Internet connectivity in Ward has been restored. Please report any lingering issues to the Help Desk. Thanks again for your patience!

Due to some equipment issues, the Ward building is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Wired and Wireless Network Unavailable in English and Russian Houses

Update, 6:50pm: Internet service in English and Russian Houses has been restored. Please report any lingering issues to the Help Desk. Thank you for your patience while we resolved the issues!

Due to some equipment issues, English and Russian Houses are currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.